customer journey, rang of products tips for retailers multi-value

Two simple mechanisms will increase success

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Two simple mechanisms will increase success

Competition in the retail sector is fierce. Everyone there is fighting for customers’ attention. Which two mechanisms contribute to success?

On the one hand the products you sell determine the number of customers, and on the other hand there is a failure to exploit the most important points within the Customer Journey that win customers. Read More

net promoter score

Free gift: 10 golden reasons to convince your colleagues about the power of the Net Promoter Score

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10 Reasons why the Net Promoter Score is that popular

Companies with a high Net Promoter Score like for example APPLE , COOLBLUE , DISNEY , USAA , TORFS , AMAZON have a customer centric strategy. This means that a positive customer experience at the point of sale and post-sale will add value to their company by enabling it to differentiate itself from their competitors who do not offer the same experience.

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5 Customer Expectations that we can discover from UBER, AIR BNB, ZOPA, TINDER and others.

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Understand today’s customer expectations

Slideshow about customer expectations not visible? click here

 

Why start-ups like UBER, AIRBNB, ZOPA & Tinder are loved by today’s consumers?

Retailers and brands can learn a lot from their approach, vision and social relevance. Let’s stop thinking that their success just comes from the fact that they are IT geniuses, which is a cliché. These are all entrepreneurs who understand Read More

Don’t miss experiences, think about a feedback tablet in your store

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Do you sometimes ask for your customers’ opinion? If so, do you have an online survey or are your customers called on the phone? Which customers do you reach? Only customers who gave you their contact details?

There are indeed two important opinions for a retailer. The first one is the customer’s opinion. Did he or she have a positive experience which you work on together with your team every day? If not, you can make the necessary improvements.

feedback tablet in kiosk rent

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Book mystery shopping

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book Mystery Shopping

Account managers Frank Haverkort and Jelle Russner have contributed to the Dutch edition of the successful book ‘The Employee’s Guide to Mystery Shopping “.

If interested, please do not hesitate to contact us.

Publisher: Better Business books ([email protected])
Author: Veronica Boxberg Karlsson, Lina Thomasdotter Schölin

NEVER PAY TO SHOP AS A MYSTERY SHOPPER

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It appears that fraudsters are operating by pretending to be Multi-Value and seeking US shopper details by email or telephone. Multi-Value Europe advises shoppers not to respond to any email requesting payment from them in advance of conducting assessments.
There are many non-MSPA companies that charge a fee and promise to share your name with mystery shopping companies around the country and/or find you work. This is not required but should you choose one of these companies, be sure there is a sound refund policy in place should you be unhappy with the results. Read More