Blog

We take you back in time, to our automotive event. Two successful events in Antwerp and Almere. We inspired both dealer groups and brands with the results of our international automotive benchmark survey. The challenges in the European automotive world remain major, but as mentioned: your customer is the hero in your CX story. Or […]

An icon of Belgian fashion for more than 45 years and a partner of Multi-Value for more than 3 years: reasons enough to give the floor to e5. And for that, we couldn’t have found anyone better than e5’s Retail Director, Sévérine Dermaux. Find out below how she uses customer experience visits, training and coaching […]

On the 13th of March, our Customer Experience Specialist Stefaan group of insurance experts from across Belgium in Dilbeek for an inspiring workshop on Customer Excellence. Not a classic top-down presentation, but an interactive session in which the experts chose their own direction to take the customer experience to the next level. After a dynamic […]

On the 21st of February, colleagues from the Netherlands, Belgium, France and even Germany gathered at the iconic Atomium for another International Team Day. A day full of insights, cooperation and, of course, fun! We started with a fascinating update on the evolution of Multi-Value. Where are we as a company, what steps have we […]

Where are the main sales opportunities and challenges for electric cars in Belgium? Interested in this automotive benchmark study? All the answers can be found in our Automotive Benchmark study. In total, we conducted 170 customer experience visits for an electric vehicle from some 15 brands in Belgium: Order the report of your own brand(s) […]

In a recent podcast with CX Channel, Stefaan Vandroogenbroeck shares his insights into how to make loyal fans of your visitors in the baking industry. ‘Would you like to taste our biscuits? What do you think of these biscuits?’‘We have a biscuit that pairs well with this chocolate cake.’‘Do you have everything for your birthday […]

Fully Local: Commercial training sessions based on customer experience visits and customized to local challenges. Who is United Retail? I had the pleasure to interview Dirk van der Hagen about the strategy that United Retail follows together with their retail entrepreneurs towards a strong brand in consumer electronics, becoming customer centric. “Electro World is all […]

Customer experience visits help improve the customer experience in your organization. By adding one or more of these simple extras to your program, you will create a higher impact with your employees. This way your customer experience visits will function more as a tool for improving your customer service. Happy to congratulate you! Put your […]

Benchmark study consumer durables retail 2023-2024 An analysis of n=4,755 customer experience visits conducted by Multi-Value at nonfood/consumer durables retailers in the Benelux in 2023/2024 reveals interesting insights about the impact employees in the shop itself have on NPS results. By welcoming incoming customers enthusiastically or not, discovering the customer’s needs well or not, NPS […]