Fully Local: Commercial training sessions based on customer experience visits and customized to local challenges. Who is United Retail? I had the pleasure to interview Dirk van der Hagen about the strategy that United Retail follows together with their retail entrepreneurs towards a strong brand in consumer electronics, becoming customer centric. “Electro World is all […]


Customer experience visits help improve the customer experience in your organization. By adding one or more of these simple extras to your program, you will create a higher impact with your employees. This way your customer experience visits will function more as a tool for improving your customer service. Happy to congratulate you! Put your […]


Benchmark study consumer durables retail 2023-2024 An analysis of n=4,755 customer experience visits conducted by Multi-Value at nonfood/consumer durables retailers in the Benelux in 2023/2024 reveals interesting insights about the impact employees in the shop itself have on NPS results. By welcoming incoming customers enthusiastically or not, discovering the customer’s needs well or not, NPS […]

Les Tartes de Françoise: masters in sharing happiness for 30 years!

Olivier De Bolle is clearly passionate, in his office at home, when we ask him to tell us something about his work and experiences working at Tartes de Françoise. Since 2018 he has been responsible for sales and marketing of this retail company’s now 24 locations. At the time he joined the company to ‘bring […]

Pop-up Boost

An inspiring sales session especially for your shop team. Could your employees use a boost in customer experience? Looking for an enthusiastic speaker at your regional meeting? Let us surprise and inspire your teams during an interactive inspiration session focusing on customer experience and sales skills, led by one of our top trainers: Stefaan Vandroogenbroeck […]

Healthcare Quality Programme for pharmacies in Belgium

An integrated knowledge programme of APB, the Belgian federation of independent pharmacies, to better serve patients. Insights in Patient Experience As part of this programme, APB cooperates with Multi-Value. Multi-Value gives participating pharmacies insight into how patients perceive the counselling from the pharmacy. A pseudo-patient visits the pharmacy, which afterwards receives an individual report of […]

Multi-Value as keynote speaker on your event

Are you looking for a keynote speaker for your storemanagers or regional managers event? You might consider hiring us to tell inspiring stories about customer experience. Several clients already took this opportunity. Contact us to learn more about the possibilities.

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Our 𝗰𝗹𝗶𝗲𝗻𝘁 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝘁𝗼𝗼𝗹 makes it super easy. And with proven success! In a few hours we will have it all up and running for you! How does it work? Something for you? Send us a message for more information.


Automotive brands and Dealer Holdings in the Netherlands beware! On 21 November, at a DCDW event in Almere, we will announce which Dealer Holding and which brand we think deserves the CX Award in the Netherlands.

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