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An integrated knowledge programme of APB, the Belgian federation of independent pharmacies, to better serve patients. Insights in Patient Experience As part of this programme, APB cooperates with Multi-Value. Multi-Value gives participating pharmacies insight into how patients perceive the counselling from the pharmacy. A pseudo-patient visits the pharmacy, which afterwards receives an individual report of […]

Are you looking for a keynote speaker for your storemanagers or regional managers event? You might consider hiring us to tell inspiring stories about customer experience. Several clients already took this opportunity. Contact us to learn more about the possibilities.

Our 𝗰𝗹𝗶𝗲𝗻𝘁 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝘁𝗼𝗼𝗹 makes it super easy. And with proven success! In a few hours we will have it all up and running for you! How does it work? Something for you? Send us a message for more information. Happytomeetyou@multi-value.com

Automotive brands and Dealer Holdings in the Netherlands beware! On 21 November, at a DCDW event in Almere, we will announce which Dealer Holding and which brand we think deserves the CX Award in the Netherlands.

We are pleased that more and more of our customers are putting ‘the extra mile’ in their customer experience programmes. Increasingly, we are asked to have a feedback conversation with the employee immediately after a customer experience visit about the customer experience.

The chain is only as strong as its weakest link. Naturally, you want to ensure that your shop image in all your shops is inviting and in tip-top order.

In the second quarter, we also measured our customers’ NPS and it remains as high as ever. Over the first six months of 2023, our customers rewarded us with an NPS of +62 A great score, which allows us to maintain the increase from last year.

Autumn is the time when many of us start getting ready for the new year. Brainstorming with the whole team about what we want to do next year and how we are going to achieve our goals.