Blog

Where are the main sales opportunities and challenges for electric cars in Belgium? Interested in this automotive benchmark study? All the answers can be found in our Automotive Benchmark study. In total, we conducted 170 customer experience visits for an electric vehicle from some 15 brands in Belgium: Order the report of your own brand(s) […]

In a recent podcast with CX Channel, Stefaan Vandroogenbroeck shares his insights into how to make loyal fans of your visitors in the baking industry. ‘Would you like to taste our biscuits? What do you think of these biscuits?’‘We have a biscuit that pairs well with this chocolate cake.’‘Do you have everything for your birthday […]

Fully Local: Commercial training sessions based on customer experience visits and customized to local challenges. Who is United Retail? I had the pleasure to interview Dirk van der Hagen about the strategy that United Retail follows together with their retail entrepreneurs towards a strong brand in consumer electronics, becoming customer centric. “Electro World is all […]

Customer experience visits help improve the customer experience in your organization. By adding one or more of these simple extras to your program, you will create a higher impact with your employees. This way your customer experience visits will function more as a tool for improving your customer service. Happy to congratulate you! Put your […]

Benchmark study consumer durables retail 2023-2024 An analysis of n=4,755 customer experience visits conducted by Multi-Value at nonfood/consumer durables retailers in the Benelux in 2023/2024 reveals interesting insights about the impact employees in the shop itself have on NPS results. By welcoming incoming customers enthusiastically or not, discovering the customer’s needs well or not, NPS […]

Olivier De Bolle is clearly passionate, in his office at home, when we ask him to tell us something about his work and experiences working at Tartes de Françoise. Since 2018 he has been responsible for sales and marketing of this retail company’s now 24 locations. At the time he joined the company to ‘bring […]

An inspiring sales session especially for your shop team. Could your employees use a boost in customer experience? Looking for an enthusiastic speaker at your regional meeting? Let us surprise and inspire your teams during an interactive inspiration session focusing on customer experience and sales skills, led by one of our top trainers: Stefaan Vandroogenbroeck […]

An integrated knowledge programme of APB, the Belgian federation of independent pharmacies, to better serve patients. Insights in Patient Experience As part of this programme, APB cooperates with Multi-Value. Multi-Value gives participating pharmacies insight into how patients perceive the counselling from the pharmacy. A pseudo-patient visits the pharmacy, which afterwards receives an individual report of […]

Are you looking for a keynote speaker for your storemanagers or regional managers event? You might consider hiring us to tell inspiring stories about customer experience. Several clients already took this opportunity. Contact us to learn more about the possibilities.