Automotive brands and Dealer Holdings in the Netherlands beware! On 21 November, at a DCDW event in Almere, we will announce which Dealer Holding and which brand we think deserves the CX Award in the Netherlands.
Multi-Value, Vibber, Carmen and DCDW have conducted a large-scale customer experience survey among the top 20 dealer holdings and brands and will then present which dealer holding and which brand best follows up on an online lead and which best gives the customer a premium experience in the showroom. In total, we surveyed over 100 companies for this purpose.
Recently, our colleague Roeland Jacobse gave a podcast about this.
Curious about the podcast (in Dutch)?
Then listen to it on your favourite channel!
Curious about the results of the survey at your own brand and/or branches?
We will be happy to schedule an appointment to come and present the results.