How can you make even more of a difference for customers? That’s where Multi-Value gives you insight, through customer experience visits with feedback or coaching. In doing so, the coach makes himself known immediately after the visit.
In a personal conversation between the employee and the mystery shopper/coach, the coach helps to link the employee’s behaviour to the customer’s experience and purchase decision.
Through this direct feedback moment, we make the employee aware of what he does well and where there are opportunities for improvement. We make the employee aware of the influence he has on customers that makes them:
• buy more
• come back more often
• recommend more actively
Our coach’s experiences and the action points discussed are recorded in a customer experience report and action plan.