We are pleased that more and more of our customers are putting ‘the extra mile’ in their customer experience programmes. Increasingly, we are asked to have a feedback conversation with the employee immediately after a customer experience visit about the customer experience.
Blog
A quick check on your vm and shop image by our store checkers.
The chain is only as strong as its weakest link. Naturally, you want to ensure that your shop image in all your shops is inviting and in tip-top order.
Our NPS remains as high as ever
In the second quarter, we also measured our customers’ NPS and it remains as high as ever. Over the first six months of 2023, our customers rewarded us with an NPS of +62 A great score, which allows us to maintain the increase from last year.
With the entire team prepared for 2024: book a growth expedition workshop now!
Autumn is the time when many of us start getting ready for the new year. Brainstorming with the whole team about what we want to do next year and how we are going to achieve our goals.
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