Turning your customers into fans
That’s how we want to support you
Because “fans” are customers who return more often, spend more, and recommend your brand and organization to others.
How do we do this?
by measuring | by training | by coaching
We spot opportunities and help cash in on them through customization. From a whole range of building blocks – from customer experience research, training & coaching to market research – together we design a growth path that fits your organization seamlessly. A growth path that leads to measurable results.
Here, we put your employees at the center. Because everything starts with them. After all, they have daily contact with your customers. Engaged employees create loyal customers as well as growth.
Become a mystery shopper
Companies would like to know how a customer contact is experienced by a real consumer. That is why they use Multi-Value to collect customer experiences. Multi-Value uses a large community of real customers: mystery shoppers.