An integrated knowledge programme of APB, the Belgian federation of independent pharmacies, to better serve patients.

Insights in Patient Experience

As part of this programme, APB cooperates with Multi-Value. Multi-Value gives participating pharmacies insight into how patients perceive the counselling from the pharmacy. A pseudo-patient visits the pharmacy, which afterwards receives an individual report of the patient’s experience. Via the central platform MyAPB, the overall results are also shared anonymously. Meanwhile, more than 100 participating pharmacies have already experienced the benefits.

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