Insight to grow
Many of our customer experience improvement projects start with a clear understanding of an organization’s market, customers and employees.
Multi-Value has built up a very broad knowledge and experience to develop an optimal market research project. This can be done through desk research and/or field research by quantitative (online, telephone or face-to-face) or qualitative research (in focus groups or individual interviews, digital or live).
A combination of different methods is often opted for. Ask our research consultants for advice tailored to your research question.