Interview with Eva Urlings (Bavet); by Pauline Greeve (Multi-Value) With a distinct identity and a strong focus on experience, Bavet has become a fixture in the Belgian hospitality landscape. For five years now, Multi-Value has been the strategic partner responsible for safeguarding and enhancing that unique customer experience. We spoke to Eva Urlings, who has […]
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Enhance your customer research with benchmark insights and perception gaps
More context. Greater awareness. Faster translation into concrete actions. The right atmosphere, an engaged employee, the right advice at the right moment — these are the details that determine whether a customer buys, returns… or chooses a competitor. Many organisations measure customer satisfaction through surveys. But one crucial question often remains unanswered:what really happens on […]
Škoda France – building customer expercience, from insight to action
Interview with Luc Durieux and Elias Fatmi (Škoda France); by Céline Dutas (Multi-Value). Between the interview and the publication, Elias recently took on a new professional challenge. We are now working with Delphine, who appears in the photo. Škoda France is a car manufacturer known for its reliable, practical vehicles offering strong value for money, […]
Team day
On the 3rd of April all Multi-Value team members came together for an enthusiastic team day in Antwerp ! On the agenda : And also… it was a truly meaningful moment of connection. These moments are valuable. They allow us to reconnect with our team members from the different countries, exchange ideas in a different […]
CX‑Brussels Members Event
Many thanks to Frederic De Vrieze for having us at the second edition of the CX-Brussels Members Event, and to Balder D’hondt (Volvo Cars) for hosting the event on the 23rd of April. CX-Brussels is a Belgian organization that wants to move forward customer experience in all its aspects: by bringing together CX & Digital […]
Automotive event
We take you back in time, to our automotive event. Two successful events in Antwerp and Almere. We inspired both dealer groups and brands with the results of our international automotive benchmark survey. The challenges in the European automotive world remain major, but as mentioned: your customer is the hero in your CX story. Or […]
E5 – interview with Sévérine Dermaux
An icon of Belgian fashion for more than 45 years and a partner of Multi-Value for more than 3 years: reasons enough to give the floor to e5. And for that, we couldn’t have found anyone better than e5’s Retail Director, Sévérine Dermaux. Find out below how she uses customer experience visits, training and coaching […]
Interactive workshop for CED: Customer Excellence from the inside
On the 13th of March, our Customer Experience Specialist Stefaan group of insurance experts from across Belgium in Dilbeek for an inspiring workshop on Customer Excellence. Not a classic top-down presentation, but an interactive session in which the experts chose their own direction to take the customer experience to the next level. After a dynamic […]
Review of our international Team Day at the Atomium
On the 21st of February, colleagues from the Netherlands, Belgium, France and even Germany gathered at the iconic Atomium for another International Team Day. A day full of insights, cooperation and, of course, fun! We started with a fascinating update on the evolution of Multi-Value. Where are we as a company, what steps have we […]
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