An optimal employee journey is crucial in terms of customer excellence. Right from the onboarding phase, you want to ensure that your employees feel good and share positive experiences about you as an employer.
Any organization that puts the customer first and makes the transformation to ‘customer centricity’ will recognize that its success depends on an employee team that is (intrinsically) motivated to turn your customers into fans. The E-NPS is a key metric within this strategy. By asking employees at crucial moments (anonymously) what they think about the organization and managers, you will know in time what is going on among your employees and you and your management can respond to this in a timely manner.