TO BECOME A
What does a
Mystery Shopper do?
The Mystery Shopper, therefore, does the same as an ordinary consumer: shopping, requesting a quote, exchanging a wrong purchase, having a new outfit advised, looking for information on a website, etc. The Mystery Shopper shares these experiences and impressions afterwards in a questionnaire. A shopper is compensated for completing the questionnaire online and, depending on the survey, receives compensation for the purchase.
What does a
A coach gives the employees immediate feedback about their behavior after the mystery shop visit and makes them aware of the impact of their behavior. A coach also guides the employees in taking the right actions, in order to make even more of a difference for customers. This coaching can take place after a mystery shop visit, during a training/workshop, or on the floor. To become a coach with us, you should be self-employed and have a solid coaching background.
How does it work?
STEP 1: SELECT YOUR ASSIGNMENT
After you registered, you can sign up for assignments. We have listed all available assignments on your job board.
STEP 2: PREPARE YOURSELF
Once the assignment has been assigned to you, you can start preparing. Each assignment comes with a clear briefing and a questionnaire.
STEP 3: EXECUTE YOUR ASSIGNMENT
And then you set off to carry out the assignment! You are well prepared. So all you have to do now is be yourself, maybe buy something and, most of all, very consciously take in all the steps of your customer experience. You can usually keep the purchase as a reward for carrying out the assignment. So buy something that you like or like!
STEP 4: SEND IN YOUR REPORT
We would like to receive your report within 24 hours after you have completed the assignment. That way, we can deliver it to the client on time. We check each report carefully and if the report is approved, we can pay you the agreed fee.
Various types of assignments
Customer experience visits
As a Mystery Shopper you can go mystery shopping for many well-known and lesser-known clients. Or conduct customer experience visits, as we often call it. One time you visit a supermarket, the next time you visit a clothing store and thereafter you visit a car dealer to look for a new car. At Multi-Value you will come across assignments in many different sectors.
Customer experience visits with direct feedback
We hebben ook opdrachtgevers die een stap verder willen gaan. Daar doen we dan mystery shopping met directe feedback. Daarvoor zetten we dan coaches in, die zich aan het eind van het bezoek bekend maken en een feedback gesprek hebben met de medewerker die hen heeft geholpen. De coaches maken ook van hun feedback gesprek een rapport waarin actiepunten worden opgenomen.
Some of our clients want to train and guide their employees and/or managers in order to give their customers a ‘wow’ experience. They can also contact Multi-Value for this. We have a large pool of trainers who can provide workshops. And that can be done live but also virtually via Zoom or Teams.
For certain assignments, we train employees with experienced coaches on location. We have trained these coaches to observe the behavior of employees and to provide relevant and direct feedback. During this coaching on location, a report with concrete action points is always drawn up on the spot.