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Retailers and brands want to know how real consumers perceive the customer contact. That is why Multi-Value is called in to record these experiences. In order to make this happen we have a community of real consumers: Mystery shoppers. In every situation with a customer the experience of the customer matters: automotive, retail, catering, government, medical sector, bank and insurance, etc. The mystery shopper is a regular consumer and only does what a regular consumer would do: shopping for groceries, making inquiries, exchange an incorrect purchase, get advised about a new outfit, search for information on a website, etc. The experiences and impressions are recorded in a survey afterwards. Multi-Value suggests consumers to visit its website and take part in surveys within their daily situation as a consumer. The code of conduct on our website defines the conditions of affiliation and the relation between you and Multi-Value.

The mystery shopper is a regular consumer and only does what a regular consumer would do: shopping for groceries, making inquiries, exchange an incorrect purchase, get advised about a new outfit, search for information on a website, etc. The experiences and impressions are recorded in a survey afterwards.
Filling in a survey depends on the type of research. In general, this will not take longer than 5 to 15 minutes. The time for the visit is the time you spend as a consumer. You will obviously respect the business’ opening hours.

Multi-Value conducts research for businesses in the following sectors: automotive, retail, catering, government, medical, bank and insurance, etc. who want to find out about the opinion of their consumers. You are compensated for completing the survey online. Depending on the research we can also refund expenses and pay a compensation. Test purchases can also be refunded. This is usually an amount between € 5 and € 20.
These are rather small and occasional compensations which cannot be your main source of income, and are just a compensation for your dedication and time. For each study we will inform you about the assignment and the compensation. You are always free to decide whether or not you want to participate. We pay by direct bank transfer in the first week of the month following your mystery visit after a completed survey which meets all criteria.

We usually communicate by e-mail. In exceptional cases, when it is really urgent, we can also contact you by phone.

We will send you a weekly e-mail with our outstanding assignments. To receive these e-mails you have to be registered at Multi-Value. However, we cannot guarantee that assignments will be available that match your profile. Our mystery shoppers are characterised by motivation, seriousness, accuracy, commercial spirit and sense of observation. Our project managers will check whether you meet these characteristics. You are always free to either or not apply for outstanding assignments which we propose to you by e-mail. If you are selected, you will receive a briefing with all the details.

The briefing explains how to make the visit. Most visits will smoothly fit into your consumer pattern, for other visits you do not have to make a purchase, but ask for information, for instance. If, exceptionally, you do have to pay for something, you will be refunded or the compensation of the assignment will take into account advances or expenses.

We pay compensations through bank transfer onto an account in the euro zone + Switzerland. In order to pay you we ask you for your IBAN and BIC code. This information does not give us the opportunity to withdraw money from your account. This information, as well as your personal data will be stored on a secured server. In order to pay you automatically, these data must be correctly filled in on your “personal profile”.

Your personal details are for use by Multi-Value only. We only use this information for internal use and do not communicate it under any circumstances to third parties. Neither do we give your details to our customers, unless you explicitly agree.
SPAM: If you are registered at Multi-Value you accept receiving e-mails with outstanding assignments. These are automatically composed and sent. As a result of your registration you will not receive commercial e-mails from third parties and we do not give out or sell your personal details. You are always entitled to access and amend your personal details.

Through our app (iPhone & Android) you can see the available mystery visits, enter your candidacy and even complete the survey. Use the same login and password as for the website. The URL to be used is: https://multi-value.shopmetrics.com. (Remember to add the ‘s’ to https, it stands for secured).