Many thanks to Frederic De Vrieze for having us at the second edition of the CX-Brussels Members Event, and to Balder D’hondt (Volvo Cars) for hosting the event on the 23rd of April.
CX-Brussels is a Belgian organization that wants to move forward customer experience in all its aspects: by bringing together CX & Digital professionals, share the latest insights and organize engaging events for its members. They actively promote best practices in customer experience management in Belgium and Luxembourg, to help grow any business and to have more and happier customers.
As one of the CX‑Brussels members, Multi‑Value was proud to contribute through a presentation by our CEO, Stefaan Vandroogenbroeck, who shared a use case on how to apply CX data successfully for achieving operational excellence with your individual employees, teams, local and regional managers. He presented the principles of D.R.I.V.E.: Differentiate, Retain, Integrate, Value and Educate.
Curious to learn more about the D.R.I.V.E. principles and how to use these for your own teams?
Drop us a line and we will share our views and experiences with you!