More turnover and loyal customers?

We accept the challenge.

Your Challenges

No matter what national or international branch you operate in, no matter what you call your target group, clicks or bricks, consumer experience will always play a major and constant role. It is true that customer experience is decisive for the 3 big challenges:

You want to enhance customer binding

Financial (e.g. discounts) and structural (e.g. subscriptions) solutions no longer suffice to bind or retain customers. Today’s consumer wants an emotional connection through friendly contacts, personal attention, trust, honest advice …

You want to increase average spending

Consumers with a positive experience averagely spend more in an outlet. This positive experience largely depends on how they are treated by staff. Customer emotions also play a major role here.

You want more ambassadors for your organisation or brand

Ambassadors or promoters generate new consumers for you or your products. In this respect, the Net Promoter Score is the most important graduator. It probes the chance that someone will recommend the business to friends or acquaintances on the basis of his or her experience.

OUR COMMITMENT

  • Better customer loyalty
  • Better average transaction values
  • More customer advocacy

It is our task to help you acquire several insights and to assist you in identifying actions to be taken to increase customer loyalty and improve the financial results.

ourcommitment2

POSITIVE BEHAVIOUR RESULTS IN HIGHER TURNOVER

  • Together for enthusiastic consumers
  • In the direction of positive behavior
  • Make clear improvement

How someone behaves determines how a contact between people is perceived. The same applies for consumers. Positive behaviour results in happy consumers. Multi-Value can play an essential role in steering your staff towards positive behaviour.
We will give you a clear idea about where improvements can be made and assist you in stimulating positive behaviour. With only one aim: to live up to your challenges.

MYSTERY SHOPPING WITH CONSUMERS MAKES THE DIFFERENCE

  • With genuine consumers
  • Objective and fair experiences
  • 1.000 new consumers per month

You want to be able to rely on customer experiences. Therefore, it is our duty to guarantee differentiation and veracity. That is why we always work with real consumers. Consumers who tell us about their experience in all honesty and comfort. Consumers who spend according to their experience. Consumers who can become ambassadors.
Our Genuine Customer Community is growing monthly with more than 1000 European volunteers. You can be sure that the experiences reported to you will come from real consumers and not from a small panel. Multi-Value always makes sure to maintain close and personal contact with the mystery shoppers.

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GLOBAL PROJECTS BY LOCAL PROJECT MANGEMENT


Quality & Certification
our offices

Multi-Value is close to its 200 customers. Thanks to our European coverage with 3 offices, we can quickly to exchange ideas with our clients, to set up projects and to propose new developments. We also ensure that we can communicate with our clients in their language. For international projects we rely on our premium MSPA certified partners, but we centralize all results so you can view and compare them easily on one place.

26
COUNTRIES
57805
MYSTERY SHOPPERS
226
CLIENTS IN DIFFERENT BRANCHES

People of Multi-Value

Quality en certificates