What is it?
Mystery Calling is very much related to Mystery Shopping. It is a research method which measures customer experience during a telephone call. The call may be a request for information, a complaint for the after-sales service, a follow-up procedure, seeing sales opportunities, …
Multi-Value does more than just recording experiences, we also detect opportunities in customer experience. On your request the conversation can also be recorded. You will be able to listen to the conversations online and use the recordings for training purposes.
Mystery calling makes it possible to compare customer experiences, or to focus on a specific aspect or service or, to the contrary, to guarantee a total experience.
Mystery calling gives you the opportunity to organise training for specific improvement points.
Which solutions does your staff propose on the phone?
Is the information provided correct?
Is your employee stimulating sales?
Your specialist in Mystery Calling
Pauline van Multi-Value
+32 (0)3 212 15 15