What is it?


For automotive Multi-Value developed a total programme for all contact moments consumers have during and after the purchase of a car: a visit to the showroom, advice when making a choice, ordering, follow-up, financing, maintenance, … In addition, we have a research method which specifically helps dealers to improve the after-sales service. This method is called After Sales scan. This method measures whether all sales opportunities are used during car maintenance: correct billing, technically correct maintenance and, even more importantly, have no sales opportunities been missed. Watch our film and see how we do this.

Why?

  • 
What car is advised?

  • Is the sales talk structured correctly?

  • Is a test drive proposed?

  • What financing methods are advised?

  • Is an adequate amount of time spent on each customer?

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 Is the follow-up method respected?

  • Are all opportunities checked during maintenance?

Susan de groot mUlti-Value

Your specialist in Automotive

Susan from Multi-Value
+32 (0)3 212 15 15