What is it?
For automotive Multi-Value developed a total programme for all contact moments consumers have during and after the purchase of a car: a visit to the showroom, advice when making a choice, ordering, follow-up, financing, maintenance, … In addition, we have a research method which specifically helps dealers to improve the after-sales service. This method is called After Sales scan. This method measures whether all sales opportunities are used during car maintenance: correct billing, technically correct maintenance and, even more importantly, have no sales opportunities been missed. Watch our film and see how we do this.
What car is advised?
Is the sales talk structured correctly?
Is a test drive proposed?
What financing methods are advised?
Is an adequate amount of time spent on each customer?
Is the follow-up method respected?
Are all opportunities checked during maintenance?
Your specialist in Automotive
Susan from Multi-Value
+32 (0)3 212 15 15