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customer journey, rang of products tips for retailers multi-value

Two simple mechanisms will increase success

By Measuring, tips customer experiences

Two simple mechanisms will increase success

Competition in the retail sector is fierce. Everyone there is fighting for customers’ attention. Which two mechanisms contribute to success?

On the one hand the products you sell determine the number of customers, and on the other hand there is a failure to exploit the most important points within the Customer Journey that win customers. Read More

5 Customer Expectations that we can discover from UBER, AIR BNB, ZOPA, TINDER and others.

By Multi-Value News, tips customer experiences

Understand today’s customer expectations

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Why start-ups like UBER, AIRBNB, ZOPA & Tinder are loved by today’s consumers?

Retailers and brands can learn a lot from their approach, vision and social relevance. Let’s stop thinking that their success just comes from the fact that they are IT geniuses, which is a cliché. These are all entrepreneurs who understand Read More