{"id":2166,"date":"2025-07-08T12:35:09","date_gmt":"2025-07-08T12:35:09","guid":{"rendered":"https:\/\/multi-value.com\/?p=2166"},"modified":"2025-07-08T12:35:10","modified_gmt":"2025-07-08T12:35:10","slug":"interactieve-workshop-voor-ced-customer-excellence-van-binnenuit","status":"publish","type":"post","link":"https:\/\/multi-value.com\/nl\/interactieve-workshop-voor-ced-customer-excellence-van-binnenuit\/","title":{"rendered":"Interactieve workshop voor CED: Customer Excellence van binnenuit"},"content":{"rendered":"\n

Op 13 maart bracht CED onze Customer Experience Specialist Stefaan en een groep verzekeringsexperten uit heel Belgi\u00eb samen in Dilbeek voor een inspirerende workshop rond Customer Excellence. Geen klassieke top-down presentatie, maar een interactieve sessie waarin de experten zelf aan de slag gingen om de klantbeleving naar een hoger niveau te tillen.<\/p>\n\n\n\n

Na een dynamische introductie over de principes van Customer Excellence, kregen de verzekeringsexperten een uitgebreide toolkit met richtlijnen voor telefonie, e-mail en live gesprekken. Niet om blind over te nemen, maar om met een kritisch oog naar te kijken: wat werkt, wat kan beter en wat ontbreekt er nog? In groepjes gingen ze enthousiast aan de slag met schrappen, aanvullen, verfijnen en het delen van nieuwe idee\u00ebn.<\/p>\n\n\n\n

Het resultaat? <\/strong>Een set van gouden regels, samengesteld door de mensen die er elke dag mee werken. Dit bottom-up proces zorgde niet alleen voor sterke inzichten, maar ook voor meer draagvlak en betrokkenheid. Want wie beter dan de experts zelf weet wat \u00e9cht werkt in de praktijk?<\/p>\n\n\n\n

De interactieve aanpak werd erg gewaardeerd en leidde tot concrete, toepasbare richtlijnen waar CED onmiddellijk mee aan de slag kan. Een geslaagde workshop die bewijst dat Customer Excellence het sterkst is wanneer het van binnenuit komt. Onze welgemeende dank aan Sofie Van Dyck, Sven Marinus en Paul Schillebeekx voor het vertrouwen!<\/p>\n\n\n\n

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Meer weten over trainingen zoals deze en hoe je ze kan inzetten om ook jouw CX te upgraden?<\/h2>\n\n\n\n

We vertellen je er graag over.<\/p>\n\n\n\n

Neem contact op<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Op 13 maart bracht CED onze Customer Experience Specialist Stefaan en een groep verzekeringsexperten uit heel Belgi\u00eb samen in Dilbeek voor een inspirerende workshop rond Customer Excellence. Geen klassieke top-down presentatie, maar een interactieve sessie waarin de experten zelf aan de slag gingen om de klantbeleving naar een hoger niveau te tillen. Na een dynamische […]<\/p>\n","protected":false},"author":1,"featured_media":2167,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"\nInteractieve workshop voor CED: Customer Excellence van binnenuit - Multi-Value<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/multi-value.com\/nl\/interactieve-workshop-voor-ced-customer-excellence-van-binnenuit\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interactieve workshop voor CED: Customer Excellence van binnenuit - Multi-Value\" \/>\n<meta property=\"og:description\" content=\"Op 13 maart bracht CED onze Customer Experience Specialist Stefaan en een groep verzekeringsexperten uit heel Belgi\u00eb samen in Dilbeek voor een inspirerende workshop rond Customer Excellence. 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