{"id":1771,"date":"2023-10-04T09:44:50","date_gmt":"2023-10-04T09:44:50","guid":{"rendered":"https:\/\/multi-value.com\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\/"},"modified":"2025-04-03T09:19:41","modified_gmt":"2025-04-03T09:19:41","slug":"visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching","status":"publish","type":"post","link":"https:\/\/multi-value.com\/es\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\/","title":{"rendered":"Visitas de experiencia del cliente con feedback directo y con coaching."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Nos complace ver que cada vez m\u00e1s clientes dan un paso m\u00e1s en sus programas de experiencia del cliente. Cada vez se nos pide m\u00e1s que, inmediatamente despu\u00e9s de una visita de experiencia del cliente, mantengamos una conversaci\u00f3n con el empleado para conocer su opini\u00f3n sobre la experiencia del cliente.  <\/p>\n\n<p class=\"wp-block-paragraph\">Las llamamos \u00ab<strong>visitas de experiencia del cliente con feedback directo<\/strong>\u00ab. Entre 15 y 20 minutos despu\u00e9s de la visita (tras grabar su experiencia), el comprador vuelve a la tienda o sala de exposici\u00f3n y se da a conocer de forma positiva: \u00abEncantado de conocerle, soy XXX, estoy aqu\u00ed por el programa de experiencia del cliente\u00bb, tras lo cual da su opini\u00f3n sobre su experiencia como cliente en una conversaci\u00f3n 1 a 1 basada en su informe con el empleado <\/p>\n\n<p class=\"wp-block-paragraph\">Un paso m\u00e1s all\u00e1 son nuestras \u00ab<strong>Visitas de experiencia del cliente con feedback directo y coaching<\/strong>\u00ab. En este caso, el comprador misterioso es un <strong>coach profesional formado<\/strong> por nosotros. Una vez que se ha dado a conocer, tiene lugar una sesi\u00f3n de feedback y coaching, preferiblemente en presencia del director. El coach lleva un cuaderno de coaching y, a partir de \u00e9l, hace reflexionar al empleado sobre su propio comportamiento durante la visita: \u00ab\u00bfQu\u00e9 har\u00eda igual y qu\u00e9 har\u00eda diferente si pudiera repetir la entrevista? A continuaci\u00f3n, el coach y el empleado determinan juntos tres puntos de acci\u00f3n S.M.A.R.T. que deben formularse y en los que el empleado puede trabajar. Dos o tres semanas despu\u00e9s de la visita, el coach realiza un seguimiento de estos puntos de acci\u00f3n (por ejemplo, haciendo una llamada de seguimiento y\/o enviando una postal como recordatorio de estos puntos de acci\u00f3n).      <\/p>\n\n<h2 class=\"wp-block-heading\">\u00bfEST\u00c1 PREPARADO PARA DAR EL SIGUIENTE PASO EN SU PROGRAMA DE EXPERIENCIA DEL CLIENTE?<\/h2>\n\n<p class=\"wp-block-paragraph\">A continuaci\u00f3n, obtenga m\u00e1s informaci\u00f3n sobre las posibilidades de nuestras visitas de experiencia del cliente con coaching. Estas visitas con feedback inmediato y coaching tambi\u00e9n son excelentes para los contactos del Servicio de Atenci\u00f3n al Cliente (por tel\u00e9fono o en l\u00ednea). <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nos complace ver que cada vez m\u00e1s clientes dan un paso m\u00e1s en sus programas de experiencia del cliente. Cada vez se nos pide m\u00e1s que, inmediatamente despu\u00e9s de una visita de experiencia del cliente, mantengamos una conversaci\u00f3n con el empleado para conocer su opini\u00f3n sobre la experiencia del cliente.  <\/p>\n","protected":false},"author":2,"featured_media":1772,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[50],"tags":[],"class_list":["post-1771","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categorizar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Visitas de experiencia del cliente con feedback directo y con coaching. - Multi-Value<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/multi-value.com\/es\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Visitas de experiencia del cliente con feedback directo y con coaching. - Multi-Value\" \/>\n<meta property=\"og:description\" content=\"Nos complace ver que cada vez m\u00e1s clientes dan un paso m\u00e1s en sus programas de experiencia del cliente. Cada vez se nos pide m\u00e1s que, inmediatamente despu\u00e9s de una visita de experiencia del cliente, mantengamos una conversaci\u00f3n con el empleado para conocer su opini\u00f3n sobre la experiencia del cliente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/multi-value.com\/es\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\/\" \/>\n<meta property=\"og:site_name\" content=\"Multi-Value\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mystery.shopping.multi.value\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-04T09:44:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-03T09:19:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/multi-value.com\/wp-content\/uploads\/2023\/05\/consumentenonderzoek.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"877\" \/>\n\t<meta property=\"og:image:height\" content=\"869\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bart De Ryck\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bart De Ryck\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/multi-value.com\\\/es\\\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/multi-value.com\\\/es\\\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\\\/\"},\"author\":{\"name\":\"Bart De Ryck\",\"@id\":\"https:\\\/\\\/multi-value.com\\\/es\\\/#\\\/schema\\\/person\\\/5232d0341ac1798dc5df61b6aaf1aa9f\"},\"headline\":\"Visitas de experiencia del cliente con feedback directo y con coaching.\",\"datePublished\":\"2023-10-04T09:44:50+00:00\",\"dateModified\":\"2025-04-03T09:19:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/multi-value.com\\\/es\\\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\\\/\"},\"wordCount\":368,\"publisher\":{\"@id\":\"https:\\\/\\\/multi-value.com\\\/es\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/multi-value.com\\\/es\\\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/multi-value.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/consumentenonderzoek.jpg\",\"articleSection\":[\"Sin categorizar\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/multi-value.com\\\/es\\\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\\\/\",\"url\":\"https:\\\/\\\/multi-value.com\\\/es\\\/visitas-de-experiencia-del-cliente-con-feedback-directo-y-con-coaching\\\/\",\"name\":\"Visitas de experiencia del cliente con feedback directo y con coaching. - 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