Mystery Shopping
Mystery shopping is a way to get an objective view of the client satisfaction of your company in reality. Each month Multi-Value conducts 4,000 company visits as part of our mystery shopping. Our Mystery shoppers visit your shops, without the personnel knowing the purpose of the mystery shopping to objectively view the level of service.
Mystery shopping is conducted by people like you and me. Everybody that enters the shop can be a mystery shopper and that is what makes mystery shopping a reliable way to judge the client satisfaction.
Informed people with an expert opinion provide the information needed for a fair judgement. Our clients experience mystery shopping as a positive way to evaluate the client satisfaction.
The people who conduct our mystery shopping are carefully selected and trained to guarantee a good quality of the results.
Multi-Value confirms to the ICC/ESOMAR international code for market and social research.
For more information contact us directly by phone: +44 (0) 2077121588
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