Closer to your Customers?

Ask their opinion by means of our tablet/smartphone app while they are visiting you!

Happy Customers?

Improve the customer-focus of your staff with mystery shopping with coaching.

Do you go for a win-win?

Happy Customers equals higher turnover!

Multi-Value

Improving by Measuring & Coaching

International Mystery Shopping Programs 

WHY MULTI-VALUE?

  • Strengthen customer binding
  • Increase average spending
  • Gather more promoters of your brand

Is your business national or international?
Do you talk about clicks or bricks?
Offering the right experience to your customers is always the ultimate goal.

WHAT IS YOUR CHALLENGE

DO YOU SOMETIMES ASK
YOUR CUSTOMERS’ OPINION?

  • Concrete, attractive questionnaires
  • Link to social media
  • Complaint management

We place a tablet kiosk at your outlet and collect real-time customer data.

DISCOVER THE KIOSK

INCREASE CUSTOMER LOYALTY TO IMPROVE FINANCIAL RESULTS

  • Better customer loyalty
  • Better average transaction values
  • More customer advocacy

We help you gain insight in your customer satisfaction levels and set out plans of action to increase customer loyalty. This will improve the experience of your customer across all customer touchpoints resulting in better financial results…

INCREASE CUSTOMER LOYALTY?

Looking for a Job or Internship?

BECOME A MEMBER OF OUR ‘GENUINE CUSTOMER COMMUNITY’ AND REGISTER AS A MYSTERY SHOPPER!

  • Help retailers with your shopping experience
  • Make your regular shopping trips more fun
  • Become a member of our Mystery Shopper Community
  • Register in less than 5 minutes
  • Go mystery shopping this week

REGISTER NOW ALREADY A MEMBER? LOG IN HERE


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Two simple mechanisms will increase success Competition in the retail sector is fierce. Everyone there is fighting for customers’ attention. Which two mechanisms contribute to success? On the one hand…

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Free gift: 10 golden reasons to convince your colleagues about the power of the Net Promoter Score

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5 Customer Expectations that we can discover from UBER, AIR BNB, ZOPA, TINDER and others.

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Understand today’s customer expectations Slideshow about customer expectations not visible? click here   Why start-ups like UBER, AIRBNB, ZOPA & Tinder are loved by today’s consumers? Retailers and brands can…

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